New billing model

We would like to inform you of an important development concerning the billing model at Salt Business, in order to improve your experience.

 

What changes for you:

Until now, the billing cycle ran from the 10th of the month to the 9th of the following month. As of 1 July we are moving to a calendar period, from the 1st to the last day of the month; so, we will be issuing your Salt invoices at the beginning of the month. These invoices will include the monthly fee for the current month as well as any out of bundle charges for the previous month.

July 2024 transition invoice

Hence, the July invoice will serve as a transition invoice between our old and new billing model. The amount of this transition invoice will therefore be higher, including:

  • The monthly fee and any consumption for June (under the old model);
  • The monthly fee for July (under the new model). Of course, the period from 1 to 9 July is not billed twice.

 

 

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Invoices from August 2024

Your invoices will be issued according to the new model and will return to their usual amounts, including:

  • the monthly fee for the current month;
  • any out-of-bundle charges for the previous month.

For more information on your invoices from August 2024, please consult our interactive guide: https://www.salt.ch/mobile/bill-explained.

 

Will I end up paying more? 

No. Of course, you only pay for the duration of service specified in your contract.

 

Good news: alignment with Salt Home

This change to a calendar period allows a more logical view of your invoices, increases your payment time thanks to early dispatch, and aligns with the current billing model of our fixed-line product Salt Home, preparing for the future arrival of a single invoice for fixed and mobile services.

Frequently Asked Questions

Below you can find the most frequently asked questions.

Do I have to pay an extra month?

No. Last month you paid until 9 June, and now you will pay from 10 June to 31 July. As you can see, this invoice covers a longer period than usual (51 days instead of 31 days). 

The next billing cycle begins on 1 August, and from then on you will pay your usual monthly fee. 

In the end, of course, you only pay for the duration of service specified in your contract.

Since I pay at the beginning of the billing period, will you reimburse me one month at the end of the contract term?

Your last invoice will contain only your consumption. The monthly fee for your subscription will have been invoiced at the beginning of the last month.

I don't understand the amount.

Last month you paid until 9 June, and now you will pay from 10 June to 31 July. As you can see, this invoice covers a longer period than usual (51 days instead of 31 days). 

The next billing cycle begins on 1 August, and from then on you will pay your usual monthly fee.

I don't agree with this change; can I cancel my subscription free of charge?

We are sorry you are not happy with this change. However, payment terms are not fixed by a contractual clause, and early termination fees apply in the event of termination.

Why did I receive two invoices after activating my mobile services?

Once your mobile services have been activated, you may receive an invoice for the recurring costs of your subscription for the month of activation. They are billed on a pro rata basis and cover only the period from the activation to the end of the month. 

The invoice may also include any activation fees. 

You will receive your first monthly invoice with the agreed amount at the beginning of the following month. 

Both invoices must be paid by the due date, which is the 28th of the first full billing cycle.

I have a Salt Mobile subscription and a Salt Home subscription. Does this mean I will receive a single invoice?

Not at the moment, but certainly in the future. 

The aim is to have a single invoice for Salt Mobile and Salt Home services.

If the invoice is sent earlier, does that also mean I have to pay it earlier?

No. The payment due date remains the 28th of the month. 

After this change, you will have more time to pay your invoice, since it will be sent to you sooner.

I'm having trouble paying my July invoice. What can I do?

We are sorry that this change may cause payment difficulties. 

First of all, you should know that the due date for paying this invoice has been extended by 10 days to give you more time to pay it. 

You can also view our payment facilities in your customer account.

 

If you have any further questions, please contact us at 0800 700 700.