Welcome Haleon

To change the SIM card:

• Save your contacts on your device. 
• Insert the SIM card on the port-in date. 
• Enter the PIN code (if prompted). 

If you are using two SIM cards, make sure to configure the cards as you wish (main and secondary card).

eSim activation

Before starting, make sure that your device has access to the internet. It can be over a Wifi network or if a Nano SIM is active in the device you can use the mobile data access. This internet access is required to download the eSIM profile on the iPhone. 

In case of SIM swap from a Salt Nano SIM to a Salt eSIM, don’t forget to remove the deactivated Nano SIM. If you keep the Nano SIM in the device, the iPhone will try to use this Nano SIM to connect to the Salt Network and this will not work since the Nano SIM has been deactivated. The activated eSIM can be downloaded over a Wifi network. 

Activate on iPhone 

1. Go to "Settings“ 
2. Select "Mobile Data" 
3. Tap "Add Data Plan“ 
4. Scan the QR code on the Salt eSIM voucher 
5. Tap "Add Data Plan“ 
6. Tap "OK" on Uncertified Data Plan message*

For more information, see the Apple instructions

Activation on Android Phones 

1. Go to settings and then connections 
2. Tap on SIM card manager 
3. Select add mobile plan 
4. Your smartphone will then automatically sear for an active network plan 
5. Go at the bottom of the page 'Other ways to add plans' and choose " Add using QR code“ 
6. Position the QR code within the guided lines to scan it 
7. Once the Salt plan has been detected, tap on Add 
8. When your plan has registered, select OK to turn on the plan 
9. Once you have activated your eSIM, you can view it in SIM card manager

To activate the mailbox: Enter 086 followed by your number (e.g. : 0860781234567).

To deactivate the mailbox:

Enter ##004#.

To activate Visual Voice mail (only on Apple): send an SMS with START VISUAL to 5155.

To deactivate it, send STOP VISUAL to 5155.

Before activating this function, deactivate VoLTE and Wi-Fi and reactivate it afterwards.

We recommend that you activate the call waiting function directly in your smartphone settings to be notified of any incoming calls while you are already making another call.

Visit our device help page for more information on your settings, such as:

• restoring the network settings,
• choosing the network automatically,
• configuring Wi-Fi calls
• and much more.

Roaming calls and SMS are unlimited only for the following categories : incoming, within the country, to Switzerland and to the Europe B2B zone.

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal (including Madeira, Azores), Romania, San Marino, Slovakia, Slovenia, Spain (including Canary Islands, Balearic Islands), Sweden, United Kingdom, Vatican City.

Albania, Australia, Bosnia and Herzegovina, Brazil, Canada, China, Hong Kong, India, Israel, Japan, Kosovo, Montenegro Republic of, Russian Federation, Saudi Arabia, Serbia Republic of, Singapore, Thailand, Turkey, United Arab Emirates, United States.

Algeria, Argentina, Armenia, Aruba, Bahrain, Bangladesh, Belarus, Bermuda, Botswana, British Virgin Islands, Brunei Darussalam, Burkina Faso, Cambodia, Cameroon, Cape Verde, Chad, Chile, Colombia, Congo Democratic Republic of the, Costa Rica, Dominican Republic, Ecuador, Egypt, El Salvador, Fiji, French Guyana, Gabon, Georgia, Ghana, Guadeloupe, Guatemala, Guinea, Guyana, Haiti, Indonesia, Iraq, Ivory Coast, Jordan, Kazakhstan, Kenya, Korea Republic of, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Macao, Macedonia Republic of, Madagascar, Malawi, Malaysia, Martinique, Mexico, Mongolia, Morocco, Mozambique, New Zealand, Nicaragua, Niger, Oman, Pakistan, Philippines, Qatar, Reunion, Rwanda, Saint Martin, Saint-Barthélemy, Senegal, Seychelles, South Africa, Sri Lanka, St-Pier-Mq., Taiwan Province of China, Tajikistan, Trinidad and Tobago, Tunisia, Ukraine, Uruguay, US Virg. Island, Venezuela, Viet Nam, Zambia.

Please refer to the mapping table above, which outlines the corresponding Salt subscriptions for your previous subscription. Each Salt subscription offers at least some additional benefits in terms of data, geographic coverage, roaming, or data volume compared

Yes, both physical SIM cards and eSIMs will be provided prior to migration. If your phone supports eSIM functionality, you can activate it accordingly.

Subscriptions will be assigned based on the mapping table. If you need any changes to your subscription, these can be requested after the transition to Salt is complete as BAU process through SNOW requests. However, all Salt subscriptions offer more benefits compared to their Swisscom equivalent.

No, this project only covers change of operator. The mobile devices are changed as per the Haleon device policy.

Detailed country list is available here.

It will stop working on the migration date and can be destroyed thereafter.