How to get & pay your bill.

You can find all the information regarding your bill here.
Our recommendation is to pay your bill via direct debit.

 

 

Please note: The Salt Mobile and Pro Office bills are independent. Regardless of the chosen payment method, if you are subscribed to both services, there will be two distinct bills to pay, one for Salt Mobile and one for Pro Office.

How you get your bill.

The best way to get your bill is via email or eBill. Go to your billing account(s) configuration section in My Business Account and change your bill delivery method.

By email

Every month, we send you an email for the current billing period. This will give you the total amount due, the due date for payment and payment instructions. 

You can also find the PDF of your latest bills 24/7 in My Business Account. 

Go to My Business Account to configure the reception of your bills by email.

By eBill

If you have a PostFinance or Swiss bank account, you can register for eBill to view and print your bills 24/7 from the comfort of your home or, if you are on the move, wherever suits you.

How do eBills work?
Go to www.ebill.ch or watch this video.

 

To set-up eBill

1. Log in

Log in to your e-banking or e-finance account.

2. Activation

Activate the eBill function.

3. Registration

Select "Salt Mobile SA Rue du Caudray 4" from the list of invoicing parties

Please note:
If you already use the eBill service to pay your Pro Office bills, make sure you configure the "Salt Mobile SA Rue du Caudray 4" sender a second time for your Salt Mobile subscription following the procedure above. The Salt Mobile and Pro Office bills are independent.

By post

If you would prefer to receive your bill by post, we totally understand. 
This service will be charged because of paper and postage costs: 

  • CHF 3.95/month for summary bills 
  • CHF 5.–/month for detailed bills 

Opting to receive your bill by email or eBill will save money and paper

How to pay your bill.

The best way to pay your bill is direct debit or eBill.

By direct debit

Direct debit is the simplest and most efficient method of paying your bills. More importantly, this service is free of charge. You no longer have to worry about your payments: the amount due is settled automatically each month. Direct debit can be set up with a bank or PostFinance account. You are always in control: the payments are accessible at any time and can be contested within 30 days. Should you change your mind, direct debit can easily be cancelled.

Note:

  • Direct debit will be effective from the moment you receive a bill stating that the amount of the bill will be debited from your bank or PostFinance account. Until then, please pay your bills as usual.
  • The form for Salt Mobile customers is different from the form for Pro Office customers. Make sure that you use the correct form. Both of the forms are available below. 
  • If you have already activated direct debit for one of our services (mobile or Pro Office), you will need to fill out a 2nd form to be able to pay both services by direct debit.

Registration
Print the autorisation form, fill it out and send it to the address indicated.

Pro Mobile autorisation form 

Pro Office autorisation form

By eBill

If you have a PostFinance or Swiss bank account, you can register for eBill to view and print your bills 24/7 from the comfort of your home or, if you are on the move, wherever suits you.

How do eBills work?
Go to www.ebill.ch or watch this video.

 

To set-up eBill

1. Log in

Log in to your e-banking or e-finance account.

2. Activation

Activate the eBill function.

3. Registration

Select "Salt Mobile SA Rue du Caudray 4" from the list of invoicing parties

Please note:
If you already use the eBill service to pay your Pro Office bills, make sure you configure the "Salt Mobile SA Rue du Caudray 4" sender a second time for your Salt Mobile subscription following the procedure above. The Salt Mobile and Pro Office bills are independent.

Online payments on My Business Account

You can pay your bills with no additional cost and at any time through My Business Account. The following payment methods are accepted: TWINT, VISA, Mastercard, Diners Club, Samsung Pay, Postcard, PostFinance, e-finance and Samsung Pay. You can find more information on TWINT and download it here.

Make a payment on My Business Account:

  1. Go to My Business Account
  2. Click on "Pay now"
  3. Choose “Use another credit card” and click on “next“
  4. Choose your method of payment
  5. Follow the payment process.

Your bill will be paid immediately.

Online payments are the fastest way to reactivate your line if it has been deactivated.

By e-banking

Log in to your e-banking or e-finance portal and copy and paste the information from your QR-bill:

Reference: 0000000000000000000XXXXXXXC (this is an example). The reference number is unique to you and can be used to pay all your Salt Mobile bills. 

Salt Mobile QR-IBAN: CH973000522810925900C 

Payable to: UBS AG 6300 Zug 

In favour of: Salt Mobile SA, CH-1020 Renens 1

Please note:
Reference: Each bank has a slightly different payment procedure. Instruction guides for the major financial institutions are set out below for your reference. Banks may change their procedures, and so we cannot guarantee the content.

UBS

  • Select ‘Payments’.
  • Enter the Salt Mobile QR-IBAN: CH973000522810925900C
  • Press on the ‘New’ button.
  • Enter the payee: Salt Mobile SA, Rue du Caudray, 4 CH-1020 Renens.
  • Enter the required information shown on your bill, namely:
    • the currency, the amount, the due date
    • the reference number
  • Click on ‘Pay’, then confirm your payment.

Credit Suisse

  • Select ‘Payments and transfers ’ and then ‘Pay a bill ’.
  • Select ‘QR-bill ’ and click on ‘Next ’.
  • Enter the payee: Salt Mobile SA, Rue du Caudray, 4 CH-1020 Renens.
  • Enter the required information shown on your bill, namely:
    • the Salt Mobile QR-IBAN: CH973000522810925900C
    • the amount, the due date, the currency
    • the reference number
  • Click on ‘Next ’ and ‘Send ’.

PostFinance

  • Select ‘Payment’ and then ‘Enter payment’.
    • Enter the Salt Mobile QR-IBAN: CH973000522810925900C
    • Click on ‘Domestic payment to CH973000522810925900C’.
    • Fill in the company name: Salt Mobile SA.
    • Fill in the reference number.
    • Fill in the amount, the currency, and the due date.
  • Click on ‘Next’ and then on ‘Send’ to confirm your payment.

At the post branch

Payments can be made in any Swiss Post branch. 

This payment method is only available if you received your bill by post. You should hand in the payment slip at the counter and make your payment.

If you received your bill by email, you should use one of our other payment methods (i.e.: by credit card, by e-banking, in a Salt Store).

Please note that a surcharge fee of CHF 4.45 applies for post office payments, and it will appear on your next bill.

In a Salt Store

Payments can be made in any of our Salt Stores

You will find the list of stores and their opening hours here. 

You may pay in cash, or with a bank debit card or credit card. Simply give your phone number to a member of the Salt Store team who will credit your payment directly to your account. 

Please note that a surcharge fee of CHF 5.95 applies to any bill payment made in a Salt Store. This fee will be paid together with the bill at the Salt Store. 

You will be given a receipt. You should keep this as proof of payment.

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