Help Digital accessibility

Definition 

Digital accessibility aims to remove the barriers faced by people with disabilities through the application of rules and best practices. 

Accessible content (website, document, app, etc.) enables any person with a disability to access and interact with the same information as a person without a disability. Tools called assistive technologies act as a link between the person and the content being viewed. This means that a visually impaired or blind person can use a screen reader. This tool reads or translates all on-screen content into braille. A deaf person will be able to follow a video thanks to the presence of subtitles.

Some people with motor impairments use voice recognition software. These people can navigate the interface if the interactive elements (buttons, links, etc.) are coded appropriately. 

Finally, a person with attention deficit disorder will have a better experience if they can stop the animations. 

To ensure compatibility with various assistive technology tools, accessible content must be built according to certain norms and standards. 

In Switzerland, we use the international WCAG (Web Content Accessibility Guidelines) standard. At Salt, we use the latest version.

Salt's commitment to digital accessibility 

At Salt, one of our values is "Personal: We care. Humans, not numbers." As we care about all our customers, digital accessibility is one of the many ways we strive to provide a good user experience for all. 

Over the past few years, we have made a number of improvements in this area, including internal awareness-raising campaigns, accessibility audits, and the appointment of a digital accessibility adviser. 

You can find details of our digital accessibility initiatives in our report. It is updated regularly.  

Contact 

Although we do our best to be as compliant with the standards as possible, implementing digital accessibility takes time, and we still have a lot of room for improvement on certain platforms. Therefore, if you encounter any difficulties or need help accessing any part of our services, please contact us by email at accessibility@salt.ch, and we will get back to you as soon as possible. For customer requests please call our hotline or write us using our contact form.