Data Privacy Statement

umlaut communications GmbH in Germany is the controller and it is responsible for the collection and processing of your data. umlaut communications GmbH is aware that you consider a particularly safe handling of all your data as extremely important. All your data is processed in accordance with the provisions of the Swiss Data Protection Act and relevant EU legislation.

You can always retrieve this Data Privacy Statement in the App.

The umlaut service does only collect so-called pseudonymous data. This is information that is not directly associated with the real-life identity of the user (and which could not be used to identify them individually), for example, the type of internet connection or the measured velocity and location. At the latest after six months, the pseudonym is automatically replaced by a new random number. Information collected will at NO time be associated with names, email addresses or phone numbers of users.

In NO case do we collect content information such as messages or passwords

In addition to the results of the tests run in the App, other localization information and technical (system) parameters are obtained. Some technical parameters (such as wireless network information) are collected periodically, e.g. subject to GPS localization events.

As far as IP addresses are concerned, those will be masked on collection within the App by removing the last three digits; therefore, a correlation to a single user is no longer possible.

Specifically, the following data will be collected from the user’s device and analyzed: Measurement results of the tests run in the App (active measurements: “Connection Test”):

• Internet availability / success ratio
• Download time
• Latency (“ping”)

Measurement data collected through use of the device (passive measurements):

• Download speed
• Upload speed
• Dropped calls
• Wireless access technology
• Coverage / Signal Strength

System and usage parameters:

• User ID (pseudonymous, random number)
• Wireless network information (e. g. network operator, Cell ID, signal strength, SSID)
• Device information (e. g. model, operating system) Location information (e. g. longitude / latitude)
• Usage information (e. g. transferred amount of data, call logs)
• App usage (e. g. number of all installed apps, usage history)
• Time information (e. g. time stamps of the measurements)
• Other system information (e. g. battery status, memory usage, connected devices)
• Release information (e. g. App build, data formats) The regular execution of the connection test and the collection of the system and usage information take place in the background.

The regular execution of the connection test and the collection of the system and usage information take place in the background.

The measured data from the App is stored in a database and used for anonymous statistical analyses, mainly about network quality and service satisfaction. The information collected by your kind assistance supports the development and improvement of communication networks as well as the understanding of relevant and underlying usage-related topics.

By accepting the Data Privacy Statement, you agree that the information described above, is stored and can be transferred anonymously to our partners for commercial purposes.

Personal identifiable data (like name, phone number or email address) are NOT collected and, therefore, can at no time be transferred to third parties.

We may share your data with the following categories of recipients: authorities or third parties like service providers.

Not all of our partners and service providers are located in Switzerland or in the European Union. If a recipient is located in a country without adequate level of data protection, we ensure suitable protection in accordance with the applicable law. For example, we use the revised European Commission’s standard contractual clauses.

We process and store your data for as long as it is necessary for the purposes for which it was collected and as long as it is necessary to comply with the applicable law requirements.

You have the right of access as well as the right to rectification, erasure, restriction of processing, data portability and objection. The controller is subject to the notification obligation regarding rectification, erasure, and restriction of processing.

If you wish to exercise any of these rights, you must write an email to dataprivacyofficer@accenture.com.

You also have the right to lodge a complaint with a supervisory authority.

You always have the option to uninstall the service. With the service being uninstalled, the collection of information is stopped immediately and respective data is erased.

EU GDPR and Swiss law applies.

umlaut communications GmbH reserves the right to update this Data Privacy Statement.