Cashback - Sell your device.
Search for your mobile device
Start the online sales process: Identify your mobile device make and model and the offer price will be displayed. Confirm the condition of the device and enter its IMEI number. Supply your details and the details of the bank account where you wish to receive payment and confirm your order at checkout. You will receive order confirmation by email.
Send us your mobile device
Print out the prepaid address label attached to the email order confirmation and fix securely to your envelope – please use a padded envelope to help protect your device during transit.
Please remember to remove your SIM card and delete all personal data from your device. Any personal data left on the device will be deleted for data protection purposes and the device will be reset to the factory default setting.
Important: Do not send any accessories, chargers, manuals, boxes, etc. – please just send the device, including battery, back cover, the memory card (if applicable) and a copy of the order email.
Receiving your payment
Provided your mobile device is in the described condition, payment by bank transfer will be made within 2 business days of device receipt and this payment will be confirmed to you by email notification.
For full details, please refer to our Terms and Conditions.
Frequently Asked Questions.
It is important that you check your emails on a regular basis as we cannot be responsible in the case where we have sent you a re-value offer and you did not respond and then we have returned your device. Please check your emails regularly including your Spam inbox.
Can I send in any mobile device?
You can send in any mobile device as long as it is listed on our website. If your mobile device is not listed, then we are unable to buy that particular mobile device.
What if my mobile device is broken?
We do accept non-working mobile devices but pay a reduced price. This price is displayed when you select the non-working option.
What should I send in?
Just your mobile device, the battery, back cover and also the memory card, if applicable. Do not send any accessories, chargers, manuals, boxes, etc. Please remember to remove your SIM card and delete all personal data.
Do I need to insure the mobile device when I send it?
We do not accept liability for mobile devices that do not arrive, or are damaged during transit.
How do I know what model of mobile device I have?
On most mobile devices, the model details and IMEI code are printed on a barcode label located underneath the battery.
How do I know if my device is in «working condition»?
- The mobile device can be turned on and off
- The screen/display is undamaged and there is no fading, no missing pixels, no cracks and no Backlight bleeding
- Apple devices - the iCloud account is not locked. You can find the Apple instructions for unlocking an iCloud here.
Please see our Terms and Conditions for full details.
What is water damage?
If liquid gets inside your mobile device it causes serious and permanent damage. Although a mobile device with water damage may continue to function for a while, it will normally stop working within one to two months. There are water damage indicators inside most mobile devices that help our engineers to identify this damage. If a water-damaged device can still be turned on and off and has no screen damage and is not iOS-locked it will be classified as Working. If a water-damaged device cannot be turned on and off, or has screen damage or is iOS-locked then it will be classified as Non-working.
How do I know whether my mobile device's screen is damaged?
If the screen is cracked, faint or patchy, difficult to read or has blank areas, then it is damaged.
What is a re-value offer?
If your device was described and sent to us as a Working device and does not meet our Working Device criteria we will send you a re-value offer within 2 business days by email. The re-value offer email will give you two options: (1) to accept the re-value offer price, or (2) to reject the re-value offer and to have your device returned.
You will receive an email informing you of the re-value offer. Simply click on the «Accept» or «Reject» hyperlink and then select either the «Accept» or «Reject» button.
Please take care when selecting your option as once the button has been selected the option cannot be changed.
Should you not respond to our re-value email within 30 days from the date of the re-value offer email then we will return the device to you free of charge within 2 business days.